Frequently Asked Questions

What is the delivery time for my order?

We do our utmost to ship your order on the same day. As soon as your parcel is handed to the carrier, you will receive a shipping confirmation by email with your track & trace code.

The Netherlands: 1 business day
Europe, including the U.K.: 4 business days
International: 5 business days

Please note that customs may cause delays outside the EU. In that case, contact your shipment carrier with your tracking details.

Can I track my order?

Yes. Once your order has shipped, you can follow it through the tracking link in your shipping confirmation email.

We work with trusted carriers such as DPD, DHL, TNT and UPS, depending on your delivery address.

What happens if I am not at home?

If delivery is not possible, the parcel will usually be taken to the nearest pick-up point in your area. It will stay there for 7 days.

After that period, the parcel is returned to us. If this happens, please contact us at contact@elsewherefashion.com.

Can I ship to another address?

Yes. During checkout, you can enter a different delivery address and send your order directly to the location of your choice.

Do you ship internationally?

Yes, we ship internationally. During checkout, simply select your country and enter your shipping address.

If your country is not listed, please contact our customer service at contact@elsewherefashion.com.

What if an item is missing, incorrect or damaged?

We are sorry if your order is incomplete, incorrect or damaged. Please email contact@elsewherefashion.com with your name, order number and contact details.

To help us resolve the issue quickly, add a photo whenever possible. We aim to respond within 1 business day.

How do I return an item?

After receiving your order, you have 14 return days. Returned items must be unused, in perfect condition and sent back with all labels attached.

Register your return in the return portal, select the item and reason, print your label and drop off the parcel at a nearby service point.

Can I exchange an item?

Yes. Start the process through the return portal and select the item you want to exchange.

Once we receive your return, we will either send a payment request for any additional balance or refund the difference. After that, we ship the new item.

When will I receive my refund?

Returns are usually processed within 14 business days. Once your return is complete, you will receive a confirmation by email.

Payments made through iDEAL/Wero are refunded directly to the original account. Credit card refunds can take up to 30 days to appear.

What if my item is defective?

Please email contact@elsewherefashion.com with your name, order number and contact information. In addition, include a photo of the issue so we can assist you faster.

What is the warranty policy?

Elsewhere Fashion stands for quality, comfort and durable design. If the quality of your item does not meet expectations or the product is damaged too easily, please contact our customer service team.

Who can I contact for help?

For return questions, refunds or product issues, reach us at contact@elsewherefashion.com or call +31 (0) 24-360 00 68.

How can I cancel my order?

You can cancel your order until our warehouse team starts preparing it for shipment. After processing, please contact customer service as soon as possible by email or phone.

Can multiple orders be combined?

If several orders are placed on the same day and sent to the same delivery address, we will do our utmost to combine them. However, once the order has been processed, combining shipments is no longer possible.

How do I place an order?

Visit the collection page, choose your product, select the right size and colour, add it to your cart and continue to checkout. Then enter your shipping details, choose your payment method and place your order.

Which payment methods can I use?

You can pay with iDEAL/Wero, credit card, PayPal and Bancontact. Therefore, shopping with Elsewhere Fashion remains simple and secure.

How do vouchers work?

You can purchase a voucher through our customer service. To redeem it, enter the voucher code on the checkout page and click apply.

Where can I issue a complaint?

Your satisfaction matters to us. If you have a complaint, please contact contact@elsewherefashion.com and our team will assist you personally.

Where can I find the size guide?

You can find the size guide on our website or directly on the product page under the size section. This helps you make a more confident choice before ordering.

Will you restock sold-out items?

We do our utmost to keep styles available. Still, some items may not return once sold out. If you want to check availability, please contact contact@elsewherefashion.com.