After receiving the order you have 14 days to return any items.
Please ensure that all returned items are in perfect condition, unused and with all labels attached.
Returning items using the following steps.
- Go to our return portal by clicking here
- Enter your ordernumber or tracking number and zipcode.
- Select your items to be returned and your return reason.
- Print your return label and drop off your parcel to the nearest drop-off point.
Elsewhere Fashion, Departement Returns, Waaldijk 9, 6673 MC Andelst, The Netherlands
Please add a copy of your order to the package. You can find a copy of your order in your received parcel or log in to your account in our webshop.
For any assistance you can contact our Customer Service at firstname.lastname@example.org.
Note: If damage to the item is caused by careless fitting, the damage will be deducted upon reimbursement.
Thank you for your cooperation.
Once the returned items have been received in our warehouse, we will refund you in the same way that your payment was made.
Your refund will take place within 14 days.
The costs for a return shipment is € 4,95. For Europe zone 1 and Europe zone 2 please follow the steps above.
For returns from other countries, please contact customer service by email email@example.com.
If you want to return something to us due to a complaint, please contact customer service by email firstname.lastname@example.org.
A proper solution will be found for collecting your parcel. Complaints in this case can be for example: the item you have received is damaged or you have received the wrong item.