Returns

After receiving the order you have 14 days to return any items. Returning items using the following steps.

 

  1. Go to https://elsewherefashion.shipping-portal.com/rp/
  2. Enter your ordernumber or tracking number and zipcode.
  3. Select your items to be returned and your return reason.
  4. Print your return label and drop off your parcel to the nearest drop-off point.

Return address;
Elsewhere Fashion, Departement Returns, Waaldijk 9, 6673 MC Andelst, The Netherlands

Please add a copy of your order to the package. You can find a copy of your order in your received parcel.
For any assistance you can contact our Customer Service at contact@elsewherefashion.com.

Thank you for your cooperation.

Exchange

If you would like to exchange the purchased item for something else, you can write down the preferred item on the return form. As soon as we have received the return shipment, we will send you a payment request by e-mail to pay the additional costs or refund the balance to you. As soon as the payment or refund is done, we will ship the new item to you.

Note: If damage to the item is caused by careless fitting, the damage will be deducted upon reimbursement.

Costs

The costs for a return shipment is € 4,95 , please follow the steps above.
If you want to return something to us due to a complaint, please contact Customer Service by email contact@elsewherefashion.com. A proper solution will be found for collecting your parcel. Complaints in this case can be for example:

  • the item you have received is damaged
  • you have received the wrong item